Refund Policy

Last Updated: July 24, 2026

1. Overview

At ZexeLabs, we want you to purchase ZexeStock Pro with confidence. If the plugin does not meet your expectations, we offer a 30-day money-back guarantee for eligible purchases, subject to the terms below.

This Refund Policy applies to purchases of ZexeStock Pro made through the Freemius checkout platform.

2. Merchant of Record

Payments for ZexeStock Pro are processed by Freemius, which acts as the Merchant of Record.

As a result:

  • Payments are securely processed by Freemius.
  • Subscription management is handled through Freemius.
  • Invoices are issued by Freemius.
  • Refunds are generally processed through Freemius.

3. 30-Day Money-Back Guarantee

If you are not satisfied with your initial purchase of ZexeStock Pro, you may request a full refund within 30 calendar days of the original purchase date.

We do not require you to provide a reason for requesting a refund, although we always appreciate feedback that helps us improve ZexeStock.

4. How to Request a Refund

Refund requests should be submitted through your Freemius customer account or by contacting our support team.

To help us process your request quickly, please include:

  • Your purchase email address.
  • Your license key (if available).
  • Your order or invoice number (if available).

Once approved, refunds are processed by Freemius using the original payment method whenever possible.

Processing times may vary depending on your payment provider or financial institution.

5. Subscription Renewals

ZexeStock Pro subscriptions renew automatically unless cancelled before the renewal date.

If you believe a renewal was charged in error or you no longer wish to continue your subscription, please contact us as soon as possible.

Renewal refund requests are reviewed individually and may be granted at our discretion or where required by applicable law.

6. Refund Eligibility

Refunds may be declined where permitted by law in cases including, but not limited to:

  • fraudulent activity;
  • payment disputes or chargeback abuse;
  • repeated purchases followed by repeated refund requests that indicate misuse of the refund policy.

Nothing in this section limits any mandatory rights you have under applicable consumer protection laws.

7. Technical Issues

If you experience a technical issue, we encourage you to contact our support team before requesting a refund.

In many cases we can resolve compatibility issues, configuration problems, or installation questions quickly.

Choosing to request support is entirely optional and does not affect your right to request an eligible refund within the applicable refund period.

8. Chargebacks

If you have a problem with your purchase, we encourage you to contact us before initiating a chargeback with your payment provider.

Unnecessary chargebacks can delay resolution and may result in temporary suspension of license-related services while the matter is investigated.

9. Consumer Rights

This Refund Policy does not limit or replace any mandatory consumer rights available under the laws applicable to your purchase.

Where local consumer protection laws provide greater rights than those described in this policy, those laws will prevail.