SUPPORT
Need Help?
Whether you’re using the free or Pro version of StockPilot, we’re here to help. Choose the option that matches your license.
Frequently Asked Questions
Quick answers to the things that come up most — worth a look before you open a ticket below.
Why am I getting a "Stock Mismatch" error when I try to save a stock change?
The product’s stock changed after you loaded the page but before you saved — likely another staff member, or a live order, updated it in the meantime. Refresh the Stock Table to pull the current value, then reapply your adjustment. If this keeps happening on the same product, check its Audit Log entry to see who (or what) else is adjusting it.
What does "Too Many Requests" mean?
You’ve hit StockPilot’s write limit of 100 changes per minute, per user — a safety limit against runaway scripts or accidental rapid clicking. It resets automatically after about a minute. If you’re hitting it during normal manual use, batch your edits into one **bulk adjustment** *(Pro)* instead of many single-row saves.
Why am I getting "SKU Already in Use"?
WooCommerce requires every SKU to be unique across your catalog. Search the Stock Table for the SKU to find which product already has it, then choose a different one or clear it from the other product first.
I changed stock or price in StockPilot, but it's not showing up on the storefront. Why?
Three things to check: the product has “Manage stock?” enabled (unmanaged products won’t reflect stock changes), any page cache or CDN is purged (StockPilot updates the database instantly, but a cached page can lag), and — for variable products — you edited the variation, not the parent listing.
I upgraded to Pro but I still see locked features / Pro badges everywhere. What's wrong?
First, confirm your license activated — check for a confirmation email or a license-status indicator. Then do a hard refresh of the StockPilot admin page (not just navigating within the app) so it picks up the new license state. Still locked after that? Use the form below with your purchase/order reference so we can verify the license on our end.
Why does my Audit Log only show 25 entries?
That’s expected on the Free tier — it’s a capped preview with no filtering. Unlimited history, filtering, search, and CSV export are Pro features.
Who on my team can access StockPilot?
Anyone with the `manage_woocommerce` WordPress capability — typically Shop Manager and Administrator roles. StockPilot doesn’t have its own permission system; if someone can already manage products and orders in WooCommerce, they can use StockPilot. Give staff individual accounts rather than sharing a login, since every change is attributed to the account that made it.
Does StockPilot slow down my site?*
No. The Stock Table and Dashboard are a separate admin-only app — they don’t add any code or requests to your live storefront.
Can I use StockPilot on a multisite installation?
StockPilot is built for single-site WooCommerce stores. On multisite, activate and configure it separately per site.
Need extra help?
Do you own a license?
Get a direct reply from the team.
Are you using a free version?
Free support is available through the WordPress.org support forum.