Privacy Policy
Last Updated: July 24, 2026
1. Introduction
Welcome to ZexeLabs.
This Privacy Policy explains how ZexeTech SRL, trading as ZexeLabs (“ZexeLabs”, “we”, “our”, or “us”), collects, uses, stores, and protects personal information when you visit our website, purchase or use our products, or contact us for support. This Privacy Policy applies to:
- the ZexeLabs website;
- the ZexeStock WordPress plugin;
- our customer support services;
- and communications with us.
By using our website or services, you acknowledge that your personal data will be processed as described in this Privacy Policy.
2. Who We Are
Company Name: ZexeTech SRL
Brand: ZexeLabs
Registered Office: Valea Lungă 20 Bucharest Romania
Company Registration (CUI): 46997915
Website: https://zexelabs.com
Support: support@zexelabs.com
3. Scope of this Privacy Policy
This Privacy Policy covers personal information collected through:
- our website;
- our contact forms;
- our support forms;
- our products;
- communications with our team.
It does not apply to third-party websites or services that have their own privacy policies.
4. Information We Collect
Depending on how you interact with us, we may collect the following information.
Contact Information
- Full name
- Email address
Account & License Information
When using ZexeStock Pro through Freemius:
- License key
- Subscription status
- Website domain
- Website URL
Technical Information
For licensing, compatibility, and support purposes:
- Plugin version
- WordPress version
- PHP version
When voluntarily provided in support requests:
- WooCommerce version
Support Requests
When submitting a support request, we may collect:
- Full name
- Email address
- License key
- Plugin version
- WooCommerce version
- WordPress version
- Subject
- Support message
5. Information ZexeStock Does NOT Collect
We believe transparency is important.
ZexeStock does not collect or transmit:
- WooCommerce products
- Product inventory
- Stock quantities
- Orders
- Customer records
- Payment information
- Pricing data
- Store analytics
- Business reports
- WooCommerce database contents
Your store data remains on your own WordPress installation.
6. Licensing and Freemius
ZexeStock uses Freemius to provide:
- license activation;
- software updates;
- subscription management;
- payment processing;
- invoice generation;
- tax handling where applicable;
- customer portal functionality.
When you activate a license or purchase ZexeStock Pro, certain information may be processed by Freemius, including:
- administrator name;
- administrator email;
- website URL;
- domain;
- license key;
- plugin version;
- PHP version;
- WordPress version.
Freemius may also request optional permissions (such as diagnostic information or plugin/theme lists) during activation. These optional permissions can generally be declined without preventing use of the plugin’s core functionality, subject to Freemius’ current platform behavior.
Please refer to Freemius’ own Privacy Policy for details about how it processes information.
7. Contact Forms
When you contact us using our website forms, we collect the information you voluntarily provide in order to:
- answer your questions;
- provide technical support;
- verify your license where applicable;
- improve our services.
8. Website Analytics
Our website uses analytics tools to better understand how visitors use our website.
These services may collect information such as:
- browser type;
- operating system;
- device type;
- approximate location;
- pages visited;
- session duration;
- referral source.
We currently use:
- Google Analytics
- Google Tag Manager
- Meta Pixel
These services are only enabled where required after obtaining your consent through our cookie consent solution.
9. Cookies
Our website uses cookies and similar technologies.
Cookies help us:
- remember preferences;
- understand website performance;
- improve user experience;
- measure marketing effectiveness.
Where required by applicable law, non-essential cookies are only placed after your consent.
Cookie preferences can be managed through our cookie banner.
10. Legal Basis for Processing (GDPR)
Depending on the circumstances, we process personal data under one or more of the following legal bases:
Consent
For example:
- contact forms;
- optional analytics cookies;
- marketing cookies.
Performance of a Contract
For example:
- providing purchased software;
- license management;
- customer support.
Legitimate Interests
For example:
- preventing fraud;
- securing our services;
- improving product quality;
- responding to support requests.
Legal Obligations
Where required by applicable accounting, tax, or other legal requirements.
11. Sharing Your Information
We do not sell your personal information.
We may share information only when necessary with trusted service providers, including:
- Freemius (licensing, subscriptions, payments, customer portal)
- Hosting providers
- Email delivery providers
- Analytics providers
- Cloudflare services used to protect forms against abuse
Each provider processes information in accordance with its own privacy commitments and applicable law.
12. International Data Transfers
Some of our service providers may process information outside the European Economic Area.
Where personal data is transferred internationally, we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses where required by applicable law.
13. Data Retention
We retain personal information only as long as necessary for the purposes described in this Privacy Policy or as required by law.
Examples include:
- support communications;
- licensing information;
- customer correspondence;
- accounting and tax records.
Information that is no longer required is securely deleted or anonymized where appropriate.
14. Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
15. Your Rights
Depending on your location, you may have rights including:
- access your personal information;
- request correction;
- request deletion;
- restrict processing;
- object to processing;
- data portability;
- withdraw consent where processing is based on consent;
- lodge a complaint with your local data protection authority.
To exercise these rights, please contact us using the contact information below.
16. Children's Privacy
Our products and services are intended for website owners, developers, businesses, and other users of WordPress and WooCommerce.
They are not directed toward children, and we do not knowingly collect personal information from children.
17. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing personal information.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.
The updated version will always display the “Last Updated” date at the top of this document.
Where required by law, we will provide additional notice of significant changes.
19. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
ZexeTech SRL
Trading as ZexeLabs
Website: https://zexelabs.com
Email: contact@zexelabs.com